In today’s connected world, a Customer Service Portal makes it easier than ever to manage equipment service and repairs. WD Matthews Machinery Company is proud to offer a self-service portal that gives customers quick access to service information, technician reports, and repair requests—all in one convenient location.
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What Is the Customer Portal?
Our Customer Service Portal provides complete visibility into your service history through our field management software. Customers can:
- View current and past service tickets
- Access technician notes, photos, and service reports
- Review equipment assets
- Submit new repair requests directly to our dispatch team
- Track service requests from submission to completion
This portal helps customers stay informed while making equipment maintenance more efficient.
Benefits of Using the Customer Portal
Using our customer portal helps you save time by keeping all of your equipment service information in one secure location. Instead of searching through emails or paperwork, you can quickly review past repairs, technician recommendations, equipment history, and open service requests. This makes it easier to plan maintenance, reduce downtime, and keep your equipment operating at peak performance. Whether you manage one machine or an entire fleet, the portal provides convenient access whenever you need it.
How do I gain access to the portal?
Getting started is simple. Ask your WD Matthews dispatcher, technician, or service manager for an email invitation. Once you receive the invitation, create your password to securely access your account.
If you have questions, contact Jim Chaousis, General Parts and Service Manager, at [email protected] or 207-344-0451.
Making Requests through the Portal
The Customer Service Portal allows customers to submit repair requests using either a registered account or as a guest. Registered users can monitor the status of their requests, receive updates, and maintain a complete service history for future reference.
With the Customer Service Portal, managing equipment service is faster, more convenient, and available whenever you need it.
Contact Us: Contact WD Matthews Machinery Company in ME, NH and MA
