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Maintenance

Customer Service Portal

In today’s connected world, customer portals are becoming a requirement of doing business.  WD Matthews Machinery Company is proud to announce that they are providing this “self-service” to our service customers.  We think that this service will help our customers better understand and access the critical information that our technicians are trying to explain.

What Is the Customer Portal?

Our customer portal is a software interface that gives the customer complete visibility into their job tickets through our field management software.  Through this access the customer can view all previous jobs with the associated technician notes, pictures, and reports.   Plus, the customer can review all their assets and make new requests for repairs that will be dispatched directly to the technician.  Click here for a short video about the customer portal.

How do I gain access to the portal?

Gaining access to the portal is as easy as getting service at WD Matthews Machinery Company.  Ask the dispatcher, technician, or service manager about the customer portal and they will send you an email invitation.  Through that email you can set up your password and gain entry. 

If you encounter any questions about our customer portal please reach out to Jim Chaousis, General Parts and Service Manager at [email protected] or 207-344-0451.

Access to the customer portal is on our website or through this link.

Making Requests through the Portal

Trouble calls can be requested through the customer portal by making a profile or simply making guest requests.  These requests are transmitted to the dispatch department and assigned to the technicians.  If you create an official profile, customers can track requests all the way to completion and keeps that record for the life of the profile.