Service, Repairs & Maintenance

To ensure your equipment operates safely and efficiently, it’s important to schedule regular servicing. We have you covered at W.D. Matthews Machinery, with over 50 service technicians located throughout the New England area – who are readily available to keep your machinery running like-new. By clicking on the Schedule a Service Button below and filling out some basic information, we can have one of our technicians out to your equipment right away!

Planned maintenance for forklifts, or PM service is of paramount importance in maintaining the reliability, safety and low cost of ownership for your lift truck fleet. W.D. Matthews is pleased to offer PM agreements to our customers that lock in low flat fee rates for PM Service and ensure that your forklifts get the service they need.

Material Handling

Material handling equipment may become a safety hazard if maintenance is neglected, and repairs, or adjustments are not performed. All manufacturers recommend that their forklift equipment is maintained under a PM program that provides regular inspections, minor adjustments, lubrication, oil changes and replacement of filters. W.D. Matthews performs a comprehensive PM Service and adds value with our lift truck fleet maintenance reporting and associated record keeping. We track your expenditure by machine or by hours of operation and offer reporting to help you manage your fleet. Give us a call today at 1.866.WDM.LIFT, and learn what we can do to improve your profitability, safety and efficiency.

W.D Mathews has been supporting our facility in Auburn for many years. Formerly General Electric and ABB Industrial connections and now M.S Ambrogio North America. We receive exceptional service and quick response from W.D Mathews service dept. When tech’s like Andy Lajoie and Steve Page jr work on your equipment you get quality work with an honest and transparent diagnosis. We recently Signed a Lease agreement with W.D. Mathews for 7 forklifts. Ryan Marston and Tom Olko were paramount to getting this contract past the finish line. We are pleased with our ongoing exceptional customer service that W.D. Matthews provides. Great company to do business with!

Brent Dan – M.S Ambrogio North America


Forklifts Repairs & Service

Electric Forklifts

  • Clean machine with compressed air, conditions permitting.
  • Clean grease fittings and lubricate.
  • Check Hydraulic oil level; fill if necessary.
  • Check hydraulic sump filter cap, replace if necessary.
  • Check upright assembly for proper adjustment and lubricate.
  • Check differential oil level; fill if necessary.
  • Inspect lift and tilt cylinders for leaks.
  • Inspect brake pedal linkage for proper adjustment.
  • Inspect battery.
  • Check battery cables and receptacles.
  • Check electrical components for proper operation.
  • Operational check and physical inspection of machine.
  • Complete safety inspection.

IC Powered Forklifts

  • Blow out radiator core and clean machine with compressed air
  • Clean grease fittings and lubricate.
  • Change engine oil and filter element.
  • Check transmission and differential oil level; fill if necessary.
  • Clean air cleaner; inspect hose connections or replace.
  • Check upright operation.
  • Check battery.
  • Check hydraulic oil level; fill if necessary.
  • Check fuel, oil, water systems for leaks. Check radiator for proper coolant level and protection.
  • Inspect brake pedal linkage for proper adjustment.
  • Check master cylinder; fill if necessary.
  • Check all accessory drive belts for proper tension.
  • Operational check and physical inspection of machine.
  • Complete safety inspection.

The Service Work at W.D. Matthews Machinery Co. comes backed by our 30 Day Service Warranty.

Preventative Maintenance Expenditures by Equipment

Call us for a breakdown of costs associated with your specific piece of equipment. Gas, Diesel, Electric, and LP Gas Powered Forklifts, Aerial Lifts, Scissor Lifts, and Battery Power Worker PM’s available. W.D. Matthews is the number one choice for industrial equipment and machinery in New England, offering competitive prices and comprehensive service that lets you increase productivity and efficiency.

Your WD Matthews Service Team

James Chaousis

General Parts and Service Manager

I have been working at WDM since 2016 in several roles that include service, parts, and logistics.  My service experience started early when I was a CH-53D Sea Stallion mechanic and aircrewman in the US Marine Corps.  After six years of military service, I worked as industrial maintenance mechanic and supervisor for the next six years while I finished my college studies.  I spent ten years as an executive public manager for Maine municipal government.
When I am not at work I am with my wife and four daughters.  We love boating in Casco Bay and everything else Maine offers a young family.

Tag Bragdon

Shop Service Manager

I started at WD Matthews Machinery in February of 1988 as a Field Service Technician. I was a dedicated to doing PM Service and minor repairs in central and southern Maine.
In the spring of 1994, I changed positions at WDM and became a dispatcher for the Maine Field Service Technicians.
In 1996 I became Assistant Field Service Manager and covered the dispatch position for the Massachusetts Field Service. I held this position until 2019.
In 2019 I became Field Service Manager supervising 40 Technicians and 3 Dispatchers. I held this position until January 2022.
January 2022, I became Shop Service Manager and am still actively in that position.
Outside of work I have been happily married for 41 years to my Wife Barbara. We enjoy spending time at camp. Snowmobiling, riding our ATV’s and spoiling our two dogs.

Mark St. Gelais

NH Shop Service Manager

I have been the Concord Shop Service Manager for WDM since July 2019. Prior to coming to WD Matthews I was a road technician for 8 years before becoming an assistant service manager for 2 years for at a New England based dealer. Prior to that I was an automotive technician for 29 years at various repair shops.
In my free time you will find me and my wife floating in our boat, hiking, snowmobiling or just spending time with our 2 sons.

Explore More
In this Section