Careers
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Current Open Positions
Equipment Mechanic / Shop Service Technician
Locations – Auburn, ME and Shrewsbury, MA
W.D. Matthews Machinery Company is looking for Equipment Mechanic / Shop Service Technicians to join our team in Auburn, Maine and Shrewsbury, Massachusetts. Shop Service Technicians are responsible for repairing and maintaining W.D. Matthews and customer-owned equipment, including gas, diesel, propane, and electric-powered forklifts, as well as aerial and manlift equipment.
Shop Service Technicians report directly to the Shop Foreman and are responsible for completing required paperwork and documentation related to equipment repairs and service.
Responsibilities and Duties
- Repair and maintain forklifts and material handling equipment
- Service gas, diesel, propane, and electric-powered equipment
- Repair and maintain aerial lift and manlift equipment
- Perform preventative maintenance and equipment inspections
- Complete required service paperwork and documentation
- Follow safe work practices and company safety procedures
- Diagnose and troubleshoot mechanical and technical issues
- Work on and under equipment as needed to complete repairs
- Lift and carry a toolbox weighing approximately 40 pounds
- Perform other duties as required
Qualifications and Skills
- High school diploma or GED preferred
- Basic mechanical and technical experience with forklifts or other industrial equipment
- Material handling equipment experience preferred
- 3 years of experience working with forklifts or industrial equipment preferred
- Ability to safely bend, climb, kneel, and work under equipment
- Strong mechanical and troubleshooting skills
- Ability to work independently and as part of a team
- Commitment to safe work practices
Additional Benefits
Opportunity to work with a variety of material handling and industrial equipment
Annual tool allowance
Uniform rental or lease allowance
Apply: Careers – About Us – WD Matthews Machinery Company
Sales Coordinator
Location – Auburn, ME
W.D. Matthews Machinery Company is looking for a Sales Coordinator to join our team at our headquarters in Auburn, Maine. The Sales Coordinator supports the sales department with customer service, quoting, order processing, product research, and order tracking. This position works closely with our sales team, vendors, customers, logistics, and other departments to help keep sales and customer orders moving smoothly.
The Sales Coordinator also assists with answering incoming calls and greeting customers and visitors at the front desk.
Responsibilities and Duties
- Assist customers in person and by phone with questions, orders, and referrals to the appropriate sales representative
- Prepare daily quotes for allied equipment for internal and external sales staff
- Support outside sales representatives with product information, quotes, order status, and customer requests
- Process purchasing documents, customer invoicing, and related ERP system documentation
- Track customer orders and work with vendors to ensure timely completion
- Work closely with logistics to coordinate the timely delivery of equipment
- Follow up with sales staff, vendors, and customers on open orders and transactions
- Research equipment, products, and commonly sold items to support sales efforts
- Develop and maintain product knowledge to better support customers and the sales team
- Help identify and resolve customer concerns
- Assist with sales and marketing promotions, including preparing materials and maintaining inventory
- Work with the team to support sales goals and customer satisfaction
- Answer incoming phone calls and greet customers and visitors
- Perform other duties as assigned
Qualifications and Skills
- At least 2 years of sales support and administrative experience preferred
- Strong customer service skills and experience working with customers and vendors
- Strong written, verbal, and basic math skills
- Strong attention to detail and organizational skills
- Proficient computer skills, including Microsoft Office and Excel
- Experience with an ERP system preferred
- Ability to communicate effectively with customers, vendors, sales staff, and internal departments
- Ability to work independently while also working effectively as part of a team
Education Requirements
- High school diploma or GED required
- Associate degree in business or a related field preferred
